1. Open Outlook Express 6 and click on Tools then Options.
2. Select the Security tab.
3. Remove the tick mark next to '' Do not allow attachments to be saved oropened that could potentially be a virus ''.
4. Save the setting and restart the program.

You have to "authenticate first" on our servers by getting your mail (POP), then the mail server opens a "Relay Window" for you during which you can send email using the SMTP server.

When this window is expired, you will see your outgoing mail bounce back to you with this error.

Solution: Hit your "Get messages" or "Check mail" button to reopen a new window, and resend your message.

Note: To relay using SMTP, you need to enable it in the mail client.

1. In Outlook & Outlook Express, check the box saying "My Outgoing Mail server requires Authentication" under the servers tab in the properties of your Mail account.
2. In Eudora, check the "Authentication allowed" checkbox under the SMTP server name.

• Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
• The site could be cached on your local computer.
• When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
• Disable any proxy server set-up in your browser.

• web site
• log files
• databases
• mailboxes
• web applications
• mailing lists
• domain backup files

• Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
• The site could be cached on your local computer. To correct this problem please follow the following steps, Open up Internet Explorer | Click on Tools | Internet Options | Under General | Go to Temporary Internet Files | Click on Settings | move the "Dot" to "Every visit to the page".
• When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
• Disable any proxy server set-up in your browser, click on Tools | Internet Options | Connections | LAN Settings | unselect use a proxy server.

1. Start Outlook 2003
2. On the Tools menu select E-mail Accounts
3. In the next window select the option View or change existing e-mail accounts and click the button Next
4. In the following window click the button More Settings
5. In the next window click the tab Advanced
6. Disable the option near the bottom called Leave a copy of messages on the server
7. Click OK
8. Click Next
9. Repeat steps 2 through 5 for each POP account in the list
10. Click Finish
11. Close Outlook 2003
12. Start Outlook 2003

1. Please go to: "https://www.h4ahosting.co.uk/myaccount/"
2. Click on the "look up" button.
3. Enter your domain name in the "Domain name:" field.
4. Select "Contact type:" as Customer.
5. Click on the "next step" button.
6. You will receive an email with your username and password.

You can find the fix from Symantec by clicking on the first yellow plus sign which states "Download an updated version of a Symantec shared file", which can be found on the page:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004120916505213

Once this plus sign becomes a minus sign you will find instructions under it.

1. Log into the Control Panel (https://www.h4ahosting.co.uk:8443/), with your username and password.
2. Click on your domain name e.g. (h4ahosting.co.uk).
3. Click on the 'Mail' button.
4. Enter the first part of the email address in the 'Mail name:' field. e.g. 'sales' when creating the email address sales@h4ahosting.co.uk.
5. Click on the 'Add' button.
6. Select the 'Mailbox' option.
7. Enter a password in the 'New Password:' field and the 'Confirm Password:' field.
8. Click on the 'Update' button, at the bottom of the form.
9. You have just created your email address. You may now logout or add another email address.

• index.html *
• index.htm
• index.php **

Files will also be accessed in the order listed above. This means that if you have both an index.html file and an index.htm file for instance, the content in the index.html file will display first.

• TAC - http://www.h4ahosting.co.uk/tac/
• AUP - http://www.h4ahosting.co.uk/aup/

• FrontPage 2000 explained
• FrontPage 2003 explained

• FrontPage 98
• FrontPage 2000
• FrontPage 2002
• FrontPage 2003 (Without the advanced features)

• FrontPage 2000 explained
• FrontPage 2003 explained

1. We do not include telephonic support in our options as a standard. If we were to do this, we would have to increase prices.
2. We host our servers in the USA, where bandwidth is VERY cheap.
3. We give our clients a large amount of control over what they can do with their domain via our Control Panel. This leads to us having to do less support and as such is able to pass the cost savings to our users.
4. We have a highly automated system.
5. We have experienced IT personnel that know how to get things done fast and reliably.

In this section you will find links to a variety of guides that we have compiled to assist our customers. Please do feel free to contact us with suggestions for additional guides.